This Privacy Policy explains how kode69 collects, uses, stores, and protects your personal information. We are committed to safeguarding the privacy of every Member in full compliance with international data protection standards.
This Privacy Policy applies to all services offered by kode69, including sports betting, live casino, slot games, togel (Indonesia's traditional numbers lottery), and any other product or feature accessible through kode69.cam. The policy is designed to be read in conjunction with our Terms & Conditions and other legal notices published on the platform.
kode69 is committed to compliance with applicable data protection laws, including principles derived from the General Data Protection Regulation (GDPR) and other international privacy frameworks. While kode69 primarily serves Members located in Indonesia, we apply the same high standards of data protection to all users regardless of their geographic location.
If you have any questions or concerns about how kode69 handles your personal data, please contact our Data Protection Officer using the details provided in Section 13 of this policy.
For the purposes of data protection law, kode69 acts as the data controller with respect to all personal information collected through the platform. This means kode69 determines the purposes for which, and the manner in which, your personal data is processed.
The data controller's registered details are as follows:
All data subject requests (access, rectification, erasure, restriction, portability, objection) should be directed to the contact email above, marked to the attention of the Data Protection Officer.
kode69 collects personal data from Members at various stages of the account lifecycle. The specific categories of data we collect, and the purposes for which we collect them, are set out below.
When you create a kode69 account, we collect the following information:
To comply with anti-money laundering (AML) regulations and to verify that you are legally eligible to use kode69's services, we collect copies of identity documents during the KYC process:
Every deposit, withdrawal, and financial transaction on your kode69 account is logged. The data we collect includes:
kode69 logs all betting and gaming activity to maintain platform integrity, detect fraud, resolve disputes, and comply with regulatory obligations:
When you access kode69, we automatically collect certain technical information from your device:
When you contact kode69 support via live chat or email, we retain records of those communications, including:
kode69 uses the personal data we collect for the following lawful purposes:
To create and maintain your player account, authenticate your login sessions, process password resets, and provide access to account history and settings.
To verify your identity, confirm you meet the minimum age requirement (21+), prevent duplicate accounts, and comply with anti-money laundering (AML) and know-your-customer (KYC) regulations imposed by gaming authorities.
To process deposits and withdrawals, reconcile transaction records, detect and prevent fraudulent payments, and generate financial reports required by regulatory bodies.
To deliver the core kode69 services you have requested — including placing and settling bets, loading casino games, recording togel draws, and managing bonus balances.
To detect unusual betting patterns, identify collusion or match-fixing attempts, prevent unauthorized account access, and protect both kode69 and other Members from financial crime.
To respond to your inquiries via live chat or email, troubleshoot technical issues, resolve disputes, and provide assistance with responsible gaming tools (deposit limits, self-exclusion, cooling-off periods).
To send you promotional offers, bonus notifications, and updates about new features or products — but only if you have explicitly opted in to receive marketing communications. You may withdraw this consent at any time through your account settings.
To analyze aggregated usage data (not personally identifiable) to understand how Members interact with the platform, identify popular features, detect performance bottlenecks, and guide future development.
To comply with court orders, government requests, tax reporting obligations, and any other legal or regulatory requirement that compels kode69 to disclose Member data to authorized third parties.
kode69 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we do share data with certain trusted partners and service providers to deliver our services effectively:
Transaction data is shared with payment gateways and financial institutions (banks and e-wallet providers) to process deposits and withdrawals on your behalf. These processors operate under strict data protection agreements and are only permitted to use your data for payment processing purposes.
When you play live casino games or slots, certain session data (username, bet amounts, game outcomes) is shared with the game studio (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, etc.) to deliver the game content. Game providers are contractually prohibited from using this data for any purpose other than game delivery and fraud detection.
KYC documents and identity data are processed by third-party verification services to confirm the authenticity of your ID documents and to screen against sanctions lists and politically exposed persons (PEP) databases.
kode69 may be required to disclose Member data to gaming regulators, tax authorities, law enforcement agencies, or courts in response to lawful requests or to comply with legal obligations.
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of the business transaction. You will be notified of any such change in ownership and given the opportunity to request account closure prior to the transfer.
kode69 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, and to comply with legal, regulatory, and tax obligations.
| Data Category | Retention Period | Justification |
|---|---|---|
| Account Registration Data | 7 years after account closure | AML/KYC compliance, regulatory audit trail |
| KYC Documents (ID, proof of address) | 7 years after account closure | Legal requirement to retain identity records |
| Transaction Logs (deposits, withdrawals) | 7 years after transaction date | Tax reporting, financial audit, fraud investigation |
| Betting & Gaming Activity | 5 years after event settlement | Dispute resolution, regulatory compliance |
| Support Communications (chat, email) | 3 years after final message | Quality assurance, complaint resolution |
| Device & Technical Data (IP logs) | 2 years after session end | Security monitoring, fraud detection |
| Marketing Consent Records | Until consent is withdrawn, plus 1 year | Proof of consent, compliance with marketing regulations |
After the applicable retention period expires, your personal data will be securely deleted or anonymized such that it can no longer be associated with you as an individual. Anonymized data may be retained indefinitely for statistical and research purposes.
kode69 implements multiple layers of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or damage:
Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify kode69 support immediately if you suspect unauthorized access to your account.
kode69 uses cookies, web beacons, and similar tracking technologies to enhance platform functionality and to gather analytics data. A cookie is a small text file stored on your device that allows kode69 to recognize you on subsequent visits.
You can control cookie settings through your browser preferences. Most browsers allow you to block all cookies, accept only first-party cookies, or delete cookies after each browsing session. Note that disabling essential or functional cookies will degrade your kode69 experience and may prevent certain features from working correctly.
For more granular control over marketing and analytics cookies, visit your account settings and adjust your consent preferences under the "Privacy & Data" section.
Under applicable data protection laws, you have the following rights with respect to your personal data held by kode69:
You may request a copy of all personal data kode69 holds about you. We will provide this data in a structured, machine-readable format (such as JSON or CSV) within 30 days of receiving a valid access request.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account information (email, phone number, address) directly through your account settings. For KYC document corrections, contact support.
Also known as the "right to be forgotten," you may request that kode69 delete your personal data under certain circumstances — for example, if the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent. Note that kode69 may be legally required to retain certain data (transaction logs, KYC documents) even after you request erasure, in which case we will inform you of the specific legal grounds for retention.
You may request that kode69 temporarily suspend processing of your personal data while a dispute is being resolved (for example, if you contest the accuracy of your KYC documents). Restricted data will remain stored but will not be used for any purpose other than storage until the restriction is lifted.
You have the right to receive your personal data in a portable format and to request that kode69 transfer this data directly to another service provider, where technically feasible.
You may object to kode69's processing of your personal data for marketing purposes at any time. Once you withdraw consent for marketing, kode69 will cease sending promotional communications (though transactional emails such as withdrawal confirmations and account security alerts will continue).
If you believe kode69 has violated your data protection rights, you have the right to lodge a complaint with a supervisory authority in your jurisdiction. For Members located in Indonesia, complaints may be directed to the relevant national data protection authority or consumer protection agency.
kode69 operates servers and infrastructure in multiple jurisdictions to ensure platform availability and performance for Members across Indonesia and neighboring regions. As a result, your personal data may be transferred to, and stored at, locations outside your country of residence.
Where data is transferred internationally, kode69 ensures that appropriate safeguards are in place to protect your data, including:
If you have questions about how your data is protected during international transfers, please contact the Data Protection Officer.
kode69's services are strictly intended for adults aged 21 and over. kode69 does not knowingly collect, store, or process personal data from individuals under the age of 21.
If kode69 becomes aware that a Member has provided false information about their age, or if a parent or guardian believes their child has registered an account, we will immediately suspend the account, forfeit all balances, and permanently delete all associated personal data.
kode69 employs age verification measures during the KYC process to prevent underage gambling. If you suspect that a minor has accessed the platform, please report it immediately to [email protected].
kode69 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered Members via email and/or through a prominent notice on the platform homepage.
The "Last Updated" date at the top of this page identifies the current version in force. Your continued use of kode69 services following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you may request account closure as described in Section 13 of our Terms & Conditions.
We encourage all Members to review this Privacy Policy periodically to stay informed about how kode69 protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to kode69's data protection practices, please contact our Data Protection Officer:
When contacting the Data Protection Officer, please include your registered username, a clear description of your request or concern, and any relevant reference numbers (support ticket ID, transaction ID, etc.). We aim to respond to all data protection inquiries within 30 days.
Privacy is not an afterthought at kode69 — it is embedded into every system, process, and decision. Here are six core commitments we make to every Member.
Every connection between your device and kode69 servers uses 256-bit SSL/TLS encryption — the same standard used by banks and government institutions worldwide.
kode69 collects only the data necessary to deliver our services and comply with legal obligations. We do not harvest unnecessary personal information or sell your data to third parties.
You can request a complete copy of your personal data, correct inaccurate records, or request deletion at any time — free of charge and without penalty.
Independent cybersecurity firms conduct penetration testing and vulnerability assessments on kode69 infrastructure every quarter to ensure our defenses remain robust.
Data is retained only as long as legally required, then securely deleted. kode69 does not keep dormant Member data indefinitely.
Our Data Protection Officer and privacy team respond to all Member inquiries within 30 days, and urgent security concerns are escalated immediately via 24/7 live chat.
Our FAQ covers common questions about account security, KYC verification, and data handling. You can also review our full Terms & Conditions for the complete legal framework governing kode69.